Home Emails

Emails

Dennis Nind
By Dennis Nind
• 38 articles

How to Create an Email Forwarder

You can create an email forwwader through your cPanel control panel which is where you manage your hosting account. This can be used to send a copy of all mail from an email address to another to save you having to check both accounts separately. Once you have successfully logged in, scroll down to the 'Email' section as per the below. Select the top middle option shown as 'Forwarders'. In the forwarder section, choose the left 'Add Forwarder' option. To add a new forwarder, complete the following: - Address to forward: the first part of the email address that you would like to forward. For example if you wanted to forward all info@, type 'info' here. At this stage you can't set up multiple email addresses to forward. Each email address needs to be forwarded separately. - Domain: the domain of the email address (you would usually have just one domain shown here unless your account has multiple domains). - Forward to Email Address: the receiving address for the emails that are being forwarded on. You should find that the required options have now been entered. Complete the process by choosing the 'Add Forwarder' button at the bottom: The process will now confirm the forwarder that you have now created. If you were to go back to your 'Forwarders' section, you can now see that the new forwarder record exists. The record provides some options that you may find useful in the future if you were to either experience any problems or you wish to delete the record. Creating an email forwarder is now complete.

Last updated on Aug 14, 2025

How to Setup Microsoft Outlook 2003

You can set up your email account on Microsoft Outlook 2003. To do this follow the instructions below to manually configure the email account. It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Microsoft Outlook 2003. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Open Microsoft Outlook. From the menu, select 'Tools' followed by 'Email Accounts'. Under the 'Email' heading, choose 'Add a new email account' followed by 'Next'. Depending on your preference, choose 'IMAP' (secure and recommended) or 'POP3' as your option, followed by 'Next'. Enter in your email account information that was noted before from your email account area. - Your Name: the name of your email account. - Email Address: the corresponding email address of the email account. - Incoming mail server: this is the server that your account is on. In our example, this is 'maggie.enixns.com'. - Outgoing mail server: again, this is the server that your account is on. - User Name: the email account username (normally the email address). - Password: the email account password. Once entered, select the 'More Settings' button. Once you have clicked the 'More Settings' button, you will see a pop-up window with some advanced settings. Choose the 'Outgoing' Server tab. Select the checkbox option 'My outgoing server (SMTP) requires authentication' and make sure that it is using the same settings as your incoming mail server. Next, choose the 'Advanced' tab. For IMAP, enter the 'Incoming server (IMAP)' port as 993 (as per your email account settings) and select the checkbox 'This server requires an encrypted connection (SSL)'. Finalise by clicking the 'OK' button followed by the 'Next' button on the Email Accounts window. Click the 'Finish' button to complete. Your email account has now been setup in Microsoft Outlook 2003 and you should now be able to successfully send and receive email.

Last updated on Aug 14, 2025

How to Setup Mac Mail

You can set up your email account on Mac Mail. To do this, you can either follow the instructions below to run the auto-configuration script which does the process automatically for you (recommended), or you can manually configure the email account (usually for experienced users). It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Auto-configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Mac Mail. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. The subsequent page will now provide many options to auto-configure the email account. From the list, locate the appropriate choice for your MacOS operating system. Please note that three options are available for 10.4+ (Pre Lion), 10.7 (Lion) or 10.8+ (Mountain Lion and above). On the respective version that you need, choose 'IMAP over SSL/TLS'. Once chosen, you will see further instructions on how to complete the auto-configuration option. Choose 'Proceed' as shown. Please note as shown, if you are prompted to open, run, or save a file, please choose 'Run' or 'Open'. If you are asked whether you would like to enter the information into the registry, choose 'Yes'. You should now find that your email account has been auto-configured in Mac Mail. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are now in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Mac Mail. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Open Mac Mail on your system. Choose 'Mail' -> 'Preferences' from the top menu. Select the 'Accounts' section and click on '+' icon. Choose 'Add Other Mail Account'. For the 'Add a Mail Account' information, input your name, email account email address and email account password, followed by selecting 'Create' to proceed. Mac Mail will try to detect the email account settings automatically. Disregard the attempt and select the 'Next' option. For the 'Incoming Mail Server' information, choose 'IMAP' (secure and recommended) or 'POP' protocol for 'Account Type', and enter your incoming email account details for your respective choice. - 'Mail Server': Your email account server name. In our example, this was 'maggie.enixns.com'. - 'Username': Your full email account email address. - 'Password': Your email account password. Choose 'Next' once the details are completed. You may find that Mac Mail asks you to specify additional information for IMAP. - 'IMAP Path Prefix': Leave blank - 'Port': Your email server incoming IMAP port. - 'Authentication': Select Password. For the 'Outgoing Mail Server' information, fill out your outgoing server information: - 'SMTP Server': Your email account server name. - 'User Name': Your full email account email address. - 'Password': Your email account password. You may again find that Mac Mail asks you to specify additional information. - 'Port': Your email server outgoing port. Tick 'Use SSL' for IMAP. - 'Authentication': Select Password. Next, configure the 'Advanced Server Settings' information. Go to the 'Accounts' section and select the account in question from the left panel. Select 'Account Information' tab and go to 'Outgoing Mail Server (SMTP)' section to click on the 'Edit SMTP Server List' option. You need to verify that your settings are correct. - 'Automatically detect and maintain account settings': This should be unticked. - 'Port': Your outgoing server port with 'Use SSL' ticked for IMAP. - 'Authentication': Set to Password. - 'Allow insecure authentication': This should be ticked. - 'User Name': Your email account full email address. - 'Password': Your email account password. You should now find that Mac Mail is now setup and that you can send and receive emails.

Last updated on Aug 14, 2025

I Can't Send Any Emails

You can receive emails but cannot send Many major internet service provides (ISP's) may block outgoing mail server ports to prevent their services being used to send spam emails. The most common port that are blocked is port 25, but for non-SSL settings we do recommend that you use port 26. You should review your email account details (in Outlook / Mac Mail etc.) and adjust if necessary. Using Port 26 but this still does not work Some ISP's may block port 26 as well as port 25. When this happens, you may wish to contact your ISP and discuss whether they can enable a port for you or alternatively receive instructions on what SMTP port or servers you can use that will work through their network. Most commonly, this information will be able in your ISP's FAQ section on their website. You cannot receive emails or send emails If you are unable to send or receive any emails, it is likely that your email account details haven't been set up correctly or they may have changed (especially if you use SSL which has a specific server setup which may have changed). You should review your mail configuration settings as follows: Your Mail Configuration Settings Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account that you are struggling with. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is important to review these settings to compare to them to what you are using on your email client. Please note that there are two settings available, secure SSL/TLS and non-SSL. It's important to choose the correct settings that you have opted for. If you are still struggling with any of the suggestions raised, please log into your 'Client Area' and contact us via the 'Support Ticket' system for further help.

Last updated on Aug 14, 2025

How to Create an Email Account

You can create an email account through your cPanel control panel which is where you manage your hosting account. This process can create any email address such as contact@your-domain.com or sales@your-domain.com and so forth. Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. In the email accounts area, you can create an email account or manage your existing email accounts. To create a new email account, we can see: In this section you will need to complete the following options: - Email: Enter in the email address that you would like to create. For example, if you would like to create an 'info@' type email address, simply type 'info'. - Password: Enter a password for the email account. Please think wisely about using a secure password that contains letters and numbers. - Password (again): Repeat the password again for the email account. - Mailbox Quota: You can set the total size for the storage of the email account (this is defaulted to 250MB) or set the option as unlimited. It may be useful at this stage to write down the details for the new account so you can remember them for future reference. You should find that you have now completed the required sections and that you've been scored how strong your password choice was. Complete the process by choosing the 'Create Account' button. You should find that visual confirmation is given that the account has been created. By scrolling further down the email accounts section, you should now see the new account that you have just created, with some management options should you wish to revise the account in the future. Creating an email account is now complete.

Last updated on Aug 14, 2025

How to Setup Your iPhone for Email Access

You can set up your email account on your iPhone. To do this, follow the instructions below to manually configure the email account. It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are now in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up on your iPhone. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Next, on your iPhone, open your 'Settings' application. Select 'Mail, Contacts, Calendars'. Select 'Add Account'. Then choose 'Other'. Select 'Add Mail Account'. In the 'New Account' menu, enter your email account information: - 'Name': Your name which will appear to the recipient. - 'Address': Your email account email address. - 'Password': Your email account password. - 'Description': A description for your email account. Once entered, choose 'Next'. Select protocol type 'IMAP' (secure and recommended) or 'POP' from the top menu. 'Name', 'Email Address' and 'Description' should already been completed. Enter for 'Incoming Mail Server'. - 'Host name': Your email account incoming server name. - 'User Name': Your email account username (the email address). - 'Password': Your email account password. Enter for 'Outgoing Mail Server'. - 'Host name': Your email account outgoing server name. - 'User Name': Your email account username (the email address). - 'Password': Your email account password. Once completed, select 'Next'. For setting up on IMAP, enable the 'Mail' and 'Notes' services. Select 'Save' and let the checking finish. When the checking has finished, you will return to 'Mail, Contacts, Calendars'. Select your newly created account from the list and again from the subsequent list. Scroll down and select 'Advanced'. For IMAP, you will then be able to choose additional settings. Set the IMAP connection to use port 993 (which is SSL). Set 'IMAP Path Prefix' to 'INBOX'. In order to set up additional settings for outgoing server, you will need to return in previous menu and then go to 'Outgoing Mail Server' to click on the host name of the server. For 'Outgoing Mail Server', enter your outgoing server port. For IMAP only, select 'Use SSL'. Once settings are verified the account is active and ready to use. Your iPhone has now been set up for email access and you can now start sending and receiving emails.

Last updated on Aug 14, 2025

How to Use Webmail

Webmail offers you the opportunity to access your emails from any computer on the internet via a web browser. In cPanel, three webmail programs are available and you can choose the one that you find suits you best. You can even flip between programs as much as you like, you will still get to access all of your emails. Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. Scroll down to see the available email accounts that you have. Against the email account that you would like to access, choose the option 'Access Webmail'. You can now proceed and choose the 'Go to Secure Webmail Login' option in the centre of the view. cPanel offers three available webmail applications. In this example, we have opted for 'SquirrelMail'. Choose that application to continue. If it is your first time using 'SquirrelMail', you may be asked to complete your name and address plus some other options. Recipients will see your name so it it important to complete that option. You should find that the email address is already completed. Select 'Submit' to continue. SquirrelMail offers typical options that you've experienced with most email clients. Down the left are options to access the Inbox, Drafts, Sent and Trash. To create a new message, choose 'Compose' at the top. The rest of the options should be famailiar to you such as writing who the email is 'To', the 'Subject' and so forth. You now know how to use webmail and you can now send new emails and monitor any received emails.

Last updated on Aug 14, 2025

How to Setup your Android for Email Access

You can set up your email account on your Android. To do this, follow the instructions below to manually configure the email account. It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up on your Android. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Next, on your Android, enter 'Mail'. Select 'Other (POP3/IMAP)' and click on 'New Account'. Enter: - 'Email account': Your email account email address. - 'Password': Your email account password. Choose 'Next' to proceed. Now enter: - 'Protocol': IMAP (secure and recommended) or POP. - 'Email address / Username / Password': This information should be already completed. - 'IMAP Server': Your email account incoming server. - 'Security Type': Select 'SSL' for IMAP, 'None' for POP. - 'Server port': Your email account incoming server port. Once entered, select 'Next'. () Now enter: - 'Email address / Username / Password': This information should be already completed. - 'IMAP Server': Your email account outgoing server. - 'Security Type': Select 'SSL' for IMAP, 'None' for POP. - 'Server port': Your email account incoming server port. Once entered, select 'Next'. Finally, enter: - 'Account Name': A name for your email account (usually the email address). - 'Your Name': Your name that the recipients will see. Select 'Finish setup'. () Your Android has now been set up for email access and you can now start sending and receiving emails.

Last updated on Aug 14, 2025

How To Use The SMTP Server To Send WordPress Emails

Are you having trouble receiving or sending emails from your WordPress site? - In this article, we will show you how to use an SMTP plugin to send WordPress emails instead. Setting up an email address First, if you don't already have an email address you'd like to use (to send out mail from your WordPress site), you will need to create an email account. For the sake of this example, we will show you how to create an email account in cPanel. If you already have an email address you'd like to use, please skip to the next step: Setting up SMTP in WordPress Once on the Email Accounts page, click on the blue **Create **button On the Create screen, enter the first part of the email address you'd like in the Username box. In this example we've used "wordpress" as we'll be using this only to send emails from the WordPress site. Click on Generate to the right of the Password box, this will then generate a random strong password for you to use. Remember to make a note of this now, as the password cannot be viewed once the email address has been created, only reset / changed to a new password.  Alternatively you can enter a password of your choice in to the Password box, and the system will accept this as long as it meets the strength requirements, which are shown below the box. Finally, click on the blue **CREATE **button to create the new email address You will then be taken back to the Email Accounts page, where you will see the new email address listed (In this example: wordpress@mydomain.com) We will now need to grab the server settings** for this email address, ready to add in to the SMTP plugin on the WordPress site.  To find these click on the Connect Devices button to the right of the email address You will then be shown the server settings for the email address - make a note of the settings shown in the blue Secure SSL/TLS Settings (Recommended) box, or alternatively leave the page open in your web-browser to refer back to. Setting up SMTP in WordPress You will now need to install and activate the WP Mail SMTP plugin within your WordPress site.  Firstly log in to your WordPress site dashboard - This will normally be at a url such as mydomain.com/wp-admin  (replacing mydomain.com with your own domain name) Once logged in, hover over Plugins on the left menu, then click on the Add New option Next, In the Search box in the top left of the screen, enter wp mail smtp then press enter. This will search for the plugin from the WordPress plugin repository, and also show related plugins in the search result. You should see WP Mail SMTP by WPForms appear as the first result. Click on the Install Now button to install the plugin on WordPress Once installed, the button will change to a blue **Activate **button. Click this to activate the plugin. You will then be taken back to the installed plugins page. You will see the WP Mail SMTP plugin here (highlighted blue to denote that it is active). Next we will need to adjust the settings within the WP Mail SMTP plugin. Hover over WP Mail SMTP on the left hand menu, then click on Settings This will then take you to the general settings for the plugin. As shown in the image below, you will want to adjust the following. **From Email **- Set this to the email address you want to send from. In this example we are using wordpress@mydomain.com From Name - Set this to the name you'd like the email to sent from. In most cases you would enter your website name here, or something applicable so that recipients know where the email has come from. **Mailer **- Click on the Other SMTP option to select this option. Once Other SMTP has been selected, the SMTP server settings boxes will appear below this on the page.  This is now where you will want to fill in settings, using the server settings information noted whilst setting up the email address earlier in the tutorial. If you skipped this step,  go to the Server Settings section of the tutorial to see how to find these on your cPanel hosting. SMTP Host: This will be the server name (Listed as "Outgoing Server" on the server settings you saved earlier) Encryption: Set this to SSL **SMTP Port: **This will be the SMTP port shown on the server settings - normally 465 **SMTP Username: **Enter your full email address here. For this example it would be: wordpress@mydomain.com **SMTP Password: **Enter the password for the email address here Once done click on the **Save Settings **button to save the SMTP settings. Now that you've set up the SMTP plugin within WordPress you may want to test to ensure it's working correctly. To do this, at the top of the WP Mail SMTP settings page, click on Email Test On this page, in Send To box, enter an email address that you would like to try sending to. Once done, click on Send Email If this was successful, the page will then show a Test HTML email was sent successfully! message, like in the example image below. You will then want to check the email address you tried sending to, in order to make sure the email came through ok. If the email was received then you're good to go! Securing Your Email Password You may have noticed that WP Mail SMTP has a warning within its settings, stating _The password is stored in plain text. We highly recommend you set up your password in your WordPress configuration file for improved security. _ To do that, you will need to add some code to your sites wp-config.php file. First, you will need to connect to your hosting using an FTP client or the File Manager page in cPanel. Once connected, you will find your wp-config.php file in the root folder of your website (normally public_html for the main domain on your hosting). You can edit this file using any plain text editor like Notepad or TextEdit, or via the Edit function with File Manager on cPanel. Locate the line that says ‘That’s all, stop editing! Happy blogging’ and add the following code just before it. | 1 2 | define( ``'WPMS_ON'``, true ); define( ``'WPMS_SMTP_PASS'``, ``'your_password' ); |\n Don’t forget to replace ‘your_password’ with your actual SMTP password. After that, save and upload your wp-config.php file back to the server, or click on save changes if editing from within the File Manager. You can now visit your WordPress admin area and go to the WP Mail SMTP settings page. Scroll down to the SMTP options section and you will see that the password field is now disabled.

Last updated on Aug 14, 2025

How to Setup your BlackBerry for Email Access

You can set up your email account on your BlackBerry. To do this, follow the instructions below to manually configure the email account. It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Manual configuration   Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up on your BlackBerry. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Next, on your BlackBerry, open the 'Settings' application. Select 'Accounts' from the menu. Select 'Advanced' from the bottom. Select 'IMAP' (secure and recommended) or 'POP' from the menu. Enter the details for your email account: - 'Description': A name for the email account. - 'Your Name': The name that recipients will see. - 'Username': The username which will be the same as your email account email address. - 'Email Address': The email account email address. - 'Password': The email account password. ! Further down: - 'Server Address': Your email account incoming server address. - 'Port': Your incoming server port. - 'Encryption': Choose 'SSL' for IMAP or 'None' for POP. - 'IMAP Path Prefix': Leave empty. - 'SMTP Username': Your email account email address. - 'SMTP Password': Your email account password. - 'SMTP Server Address': Your email account outgoing server address. And lastly: - 'SMTP Port': SMTP port. - 'SMTP Encryption': Choose 'SSL' for IMAP or 'None' for POP. Choose 'Done' to save the information. Once complete, you will see that the new account has been added. If you return to the Home screen followed by swiping left, then choose BlackBerry 'Hub', you will find your emails. Your BlackBerry has now been set up for email access and you can now start sending and receiving emails.

Last updated on Aug 14, 2025

I Can't Receive Any Emails

If you cannot receive any emails but you can send If you can send emails but you cannot receive them, it is likely that your domain is over the quota or your email address itself is over the quota. You will need to increase the amount of disk space in order to receive emails again. Review Disk Space Usage From the left menu, choose the 'Statistics' icon.   Review the 'Disk Space' statistics. Review Email Account Quota Again, log into your cPanel account. Either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. In the email accounts area, scroll down to find the email account that you are unable to receive emails for. Note the coloumn 'Usage / Quota / %' which indicates the usage. Select the 'Change Quota' option as shown. This action will then expand a new section below where the email account is shown. You can then adjust the size of the mailbox quota. If you wish, you can set a new value or you can choose 'Unlimited' which will mean the quota should never run out. Once the adjustment has been made, choose the 'Change Quota' button to complete the process. You will now see visual confirmation that the change has been completed and confirm what new value has been set. The quota has now been increased. Recently Transferred an Email Address If you have recently transferred an email address to us and you are unable to send any emails, please ensure that you've updated your MX record in the 'MX Entries' section of cPanel.

Last updated on Aug 14, 2025

Configuring Anti Spam Settings

Mailscanner provides you with protection against email spam and virus attachments. There isn't a 'one size fits all' approach to spam filtering, so sometimes you may need to adjust the spam settings to suite your needs. It's best to make small adjustments over the course of sevearl weeks so you can evaluate the results - as you don't want to end up filtering out legitimate email! Mailscanner is an advanced anti spam solution which takes into account many factors and scores each email you receive, you can then fine tune what scores should either mark the email as spam (by placing {spam} in the subject), or deleteing the email before it gets to your inbox. Once logged into cPanel, you can find the Mailscanner configuration under the MailScanner in the Email section of your cPanel. To fine tune your spam settings This section describes how to fine tune your spam settings to make it more accurate. If you want to disable spam scanning completely, go to the section below 'Disabling and Enabling Spam and Virus Scanning'. If you're missing emails or getting too many emails with {spam} in the subject you will need to fine tune your spam score settings. Tuning the spam scanner for your needs is a try and test approach, it's best to do this over the course of a few weeks. Click the Other Settings section on the Mailscanner main page. Each email is given a score by our system when it's received, the higher the score, the more likely it is to be spam. By default the system will: - Delete any email which has a spam score higher than the High Scoring Spam Setting - Put {spam} in the subject of any email which has a spam score higher than the Low Scoring Spam Setting and deliver it to your inbox. - Deliver any email which is lower than the Low Scoring Spam Setting The following are some common problems and what you should do in each case: > Too many emails are coming through with {spam} in the subject which are not spam. Try raising the Low Spam Score 1 level. > The majority of email with {spam} in the subject is definitely spam. Try lowering the High Spam Score 1 level. > I'm getting lots of spam still Try lowering the Low and High scores together a 1 level. > Some emails aren't coming through which i know are being sent, and i've raised my spam settings already. Try disabling the spam scanner and ask the sender to try again (see below). Disabling and Enabling Spam and Virus Scanning Spam Scanning (default Yes) - This will scan all incoming email and score it, set this to no if you do not want any spam scanning functionality. Virus Scanning (default yes) - This scans emails and attachments for virus, and deletes them (unless 'Deliver Cleaned Emails' is set to yes). You can change these settings on a per domain basis on the Mailscanner main page:

Last updated on Aug 14, 2025

What are my Email Server Login Details?

You can find your email server login details either in your welcome email or by going into your cPanel account login. However, as a quick reference, you should find that your details are similar to the following. However, please note the required replacements for your email account information. - 'Username': This will always be your full email address. - 'Incoming Server': For SSL, this will be prefixed with your server name and always followed by 'enixns.com'. For non-SSL, this will always be 'mail.' followed by your domain name. - 'Outgoing Server': Again for SSL, this will be prefixed with your server name and always followed by 'enixns.com'. Again for non-SSL, this will always be 'mail.' followed by your domain name. Forgotten Password? Need Help Setting Up Your Email Account? If you need help setting up your email account in a particular client, the following may help: Finding Your Email Server Login Details in cPanel Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted.

Last updated on Aug 14, 2025

Getting started with email

If this is your first hosting account or you are new to cPanel, this article will help you get started with setting up an email account. It will be explained how you can check your emails using cPanel's built-in web client, or setup your emails on your own email client based on your computer / mobile device. Creating an email account   Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. In the email accounts area, you can create an email account or manage your existing email accounts. To create a new email account, we can see: In this section you will need to complete the following options: - Email: Enter in the email address that you would like to create. For example, if you would like to create an 'info@' type email address, simply type 'info'. - Password: Enter a password for the email account. Please think wisely about using a secure password that contains letters and numbers. - Password (again): Repeat the password again for the email account. - Mailbox Quota: You can set the total size for the storage of the email account (this is defaulted to 250MB) or set the option as unlimited. It may be useful at this stage to write down the details for the new account so you can remember them for future reference. You should find that you have now completed the required sections and that you've been scored how strong your password choice was. Complete the process by choosing the 'Create Account' button. You should find that visual confirmation is given that the account has been created. By scrolling further down the email accounts section, you should now see the new account that you have just created, with some management options should you wish to revise the account in the future. Checking email on cPanel's web client Whilst still in the 'Email Accounts' section, scroll down to see the new email accounts that you have just created. Against the email account that you would like to access, choose the option 'Access Webmail'. You can now proceed and choose the 'Go to Secure Webmail Login' option in the centre of the view. cPanel offers three available webmail applications. In this example, we have opted for 'SquirrelMail'. Choose that application to continue. As this is your first time using 'SquirrelMail', you will be asked to complete your name and address plus some other options. Recipients will see your name so it it important to complete that option. You should find that the email address is already completed. Select 'Submit' to continue. SquirrelMail offers typical options that you've experience with most email clients. Down the left are options to access the Inbox, Drafts, Sent and Trash. To create a new message, choose 'Compose' at the top. The rest of the options should be famailiar to you such as writing who the email is 'To', the 'Subject' and so forth. Prefer to use your own email client? If you prefer to use your own email client to receive and send emails, see our 'Email Setup' section which has user-friendly instructions for: - Microsoft Outlook - Microsoft Outlook 2003 - Microsoft Outlook 2007 - Microsoft Outlook on Windows 10 - Windows Live Mail - Outlook Live Connected Accounts - Mac Mail - iPhone - Android - Blackberry

Last updated on Aug 14, 2025

How to Setup Microsoft Outlook 2007

You can set up your email account on Microsoft Outlook 2007. To do this, you can either follow the instructions below to run the auto-configuration script which does the process automatically for you (recommended), or you can manually configure the email account (usually for experienced users). It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Auto-configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Microsoft Outlook Express. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. The subsequent page will now provide many options to auto-configure the email account. From the list, locate your option shown as 'Microsoft Outlook 2007® for Windows®'. Choose 'Auto Discovery'. Once chosen, you will see further instructions on how to complete the auto-configuration option. Choose 'OK' as shown. You should now find that your email account has been auto-configured in Microsoft Outlook 2007. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Microsoft Outlook 2007. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Open Microsoft Outlook 2007. From the menu, choose 'File' then 'Account Settings' menu. Click on 'New'. Choose 'Manually configure server settings or additional server types' and click on 'Next'. Choose 'Internet E-mail' and click on 'Next'. Complete the options as follows: - 'Your Name:' the name that you would like to show for the account. - 'E-mail Address:' the full account email address. - 'Account Type:' select your preference, either IMAP or POP3, from the drop-down menu. - 'Incoming mail server:' enter the server your account is hosted on. In our example this is 'maggie.enixns.com'. - 'Outgoing email server:' again enter the server your account is hosted on. - 'User Name:' the full account email address. - 'Password:' the password for the email account. - 'Require logon using Secure Password Authentication (SPA):' this should be unchecked. Next, choose 'More Settings'. Choose the 'Outgoing Server' tab and tick the option 'My outgoing server (SMTP) requires authentication'. Set 'Use same settings as my incoming mail server'. Now choose the 'Advanced' tab option and enter the ports for your email account. For IMAP, choose 'SSL' for the encrypted connection type, for POP3 choose 'None'. Finalise by choosing 'OK' to close the settings window. You can now choose 'Test Account Settings' to ensure that the process has been correctly completed. If all is well, you should see the following 'Completed' status. You have now configured your email account in Microsoft Outlook 2007 and you can now start sending and receiving email.

Last updated on Aug 14, 2025

Enabling SMTP Authentication

SMTP stands for Simple Mail Transfer Protocol. It helps with the authentication when sending email because it identifies the origin of the email sender which therefore stops emails being sent anonymously, therefore helping to combat spam. It is always recommended to enable SMTP authentication (where available). Microsoft Outlook Open Microsoft Outlook. From the menu, select 'Tools' followed by 'Accounts'. On the 'Mail' tab, select the account that you have just set up followed by 'Properties'. Select 'Servers' tab. Tick the option under 'Outgoing Mail Server' shown as 'My server requires authentication'. Next choose 'Settings'. Choose 'Use same settings as my incoming mail server'. Click 'OK' to complete. SMTP is now enabled in Microsoft Outlook. Microsoft Outlook 2003 Open Microsoft Outlook. From the menu, select 'Tools' followed by 'Email Accounts'. Choose your email account and then click the 'Change' button as shown. Choose 'More Settings' button in the bottom-right section. Choose the 'Outgoing' Server tab. Select the checkbox option 'My outgoing server (SMTP) requires authentication' and make sure that it is using the same settings as your incoming mail server. Click "OK" to complete. SMTP is now enabled in Microsoft Outlook 2003. Microsoft Outlook 2007 Open Microsoft Outlook 2007. From the menu, choose 'File' then 'Account Settings' menu. Choose your email account from the list and select the 'Change' menu button. Select 'More Settings' in the bottom-right corner. Choose the 'Outgoing Server' tab option and tick the option 'My outgoing server (SMTP) requires authentication'. Also check 'Use the same settings as my incoming mail server'. Click "OK" to complete. SMTP is now enabled in Microsoft Outlook 2007. Microsoft Windows 10 From the desktop, select the 'Windows' icon button in the bottom left corner. ! Open the 'Mail' application. Right mouse click on the email address in the left column. Click 'Account Settings'. Click 'Change mailbox sync settings'. Click 'Advanced mailbox settings'. Scroll down to the outgoing email server section. Tick 'Outgoing server requires authentication' and leave the other box un-ticked, this will display the username and password field which you will need to complete with your outgoing server information (if this is not already completed). Click 'Done'. Click 'Save' to complete. SMTP is now enabled in Windows 10 Mail. Windows Live Mail Open Windows Live Mail. From the left menu, right mouse click on your email account and select 'Properties'. Select the 'Servers' tab. At the bottom under 'Outgoing Mail Server', tick the option 'My server requires authentication'. Next choose 'Settings'. Choose 'Use same settings as my incoming mail server'. Click 'OK' to complete. SMTP is now enabled in Windows Live Mail. Mac Mail Open Mac Mail on your system. Choose 'Mail' -> 'Preferences' from the top menu. Go to the 'Accounts' section and select the account in question from the left panel. Select 'Account Information' tab and go to 'Outgoing Mail Server (SMTP)' section to click on the 'Edit SMTP Server List' option. Make sure that 'Authentication' is set to 'Password'. If the 'User Name' and 'Password' fields are not set, enter your full email address as the username, and your password. Click 'OK'. Close the accounts window. Mac Mail will ask you if you wish to save your changes, make sure to click the 'Save' button. SMTP is now enabled in Mac Mail.

Last updated on Aug 14, 2025

Importing Email into Google Mail

Google Mail gives you the ability to add your cPanel email account into Gmail's webmail. By doing this you can conveniently receive emails using Gmail or any other service where the email account is set up. Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up on Gmail. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted. However, you can also set up 'Non-SSL Settings' depending on your preference. Please make a note of the details of your choice as they will be used further down. Log in to your Gmail account. Select the cog icon in the top right position and head into 'Settings'. Select 'Accounts and Import' from the top menu. Scan down to 'Check mail from other accounts (using POP3)' and then select 'Add a POP3 mail account you own'. Type in the email account email address that you would like to add. Select 'Next Step' to continue. From the notes that you made before about your email account information, enter: - 'Username': Your email account email address. - 'Password': Your email account password. - 'POP3 Server': Your email account incoming server name. - 'Port': The incoming server port. This could be 995 with SSL, or 110 with no SSL. Tick the options you need: - Leave a copy of retrieved messages on the server - Always use a secure connection (SSL) when retrieving mail - Label incoming messages - Archive incoming messages Select 'Add Account' to continue. Once the email account has been account added, you can choose whether you would like to also send mail from the account. If you would like to, choose the 'Yes' option. Select 'Next Step' to continue. Enter your 'Name'. This will be shown on any emails that you send. Select 'Next Step' to continue. Again from the notes that you made before about your email account information, enter: - 'SMTP server': Your email account outgoing server name. - 'Username': Your email account email address. - 'Password': Your email account password. - 'Port': The outgoing server port. 465 with SSL, or 26 without. Select 'Add Account' to continue. This process will now send you an email with a code to confirm that you have authorised the setup for the account in Gmail. Check your email account emails for the verification code. Since you already added the account in Gmail, the code will be delivered to Gmail inbox. Copy or note down the code and type it in the respective section. Select 'Verify' to to complete the setup. Your email has now been successfully imported into Gmail. You can now start receiving new emails and send emails if you chose to do that option.

Last updated on Aug 14, 2025

Setting up email to work with Office 365

Follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on. Add a TXT record for verification Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain. Please Note - This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like. Once you have successfully logged in, scroll down to the Domains area and choose 'Advanced DNS Zone Editor'. On the Advanced DNS Zone Editor page, in the Add a Record area, in the boxes for the new record, type or copy and paste the values from the following table. | Name | TTL | Type | TXT Data |\n | Use your domain name followed by a dot, for example, 'hpdemo.uk.' This value MUST end with a period (.) | 1 | TXT | MS=msXXXXXXXX |\n NOTE This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365. If you're unsure, look at 'How do I find this?'. Once entered, select 'Add Record'. Wait a few minutes before you continue, so that the record you just created can update across the Internet. Office 365 Domain Management Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record. When Office 365 finds the correct TXT record, your domain is verified. Go to the Manage domains page. Select the domain that you are verifying and then, in the Action column for that domain, choose 'Start setup'. On the Add this TXT record to show you own domain_name page, choose 'Okay, I've added the record'. Choose 'Next'. Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. Add an MX record so email for your domain will come to Office 365 Once you have successfully logged in, scroll down to the Email area and choose 'MX Entry'. In the Email Routing area, select 'Remote Mail Exchanger' as the option and then select 'Choose Change'. On the MX Entry Maintenance page, in the 'Add a New Record' area, for the new record, type or copy and paste the values from the following table. | Priority | Destination |\n | 0 | .mail.protection.outlook.com |\n NOTE Get your from your Office 365 portal account. If you are unsure, please see 'How do I find this?'. Once complete, choose 'Add New Record'. -- If there are any other MX records in the MX Records section, remove each of them by selecting 'Remove'. Confirm the deletion by selecting 'Delete'. If other records exist, repeat this same process, keeping only the one that you created earlier in this procedure. Add the four CNAME records that are required for Office 365 Once you have successfully logged in, scroll down to the Domains area and choose 'Advanced DNS Zone Editor'. -- Add the first of the four CNAME records: On the Advanced DNS Zone Editor page, in the Add a Record area, in the boxes for the new record, type or copy and paste the values from the first row in the following table. | Name | TTL | Type | CNAME |\n | autodiscover.domain_name. (for example, autodiscover.hpdemo.uk.) This value MUST end with a period (.) | 3600 | CNAME | autodiscover.outlook.com |\n | sip.domain_name. (for example, sip.hpdemo.uk.) This value MUST end with a period (.) | 3600 | CNAME | sipdir.online.lync.com |\n | lyncdiscover.domain_name. (for example, lyncdiscover.hpdemo.uk.) This value MUST end with a period (.) | 3600 | CNAME | webdir.online.lync.com |\n | msoid.domain_name. (for example, msoid.hpdemo.uk.) This value MUST end with a period (.) | 3600 | CNAME | clientconfig.microsoftonline-p.net |\n Once you have entered the first row, choose 'Add Record' to save it. Now repeat this process again for each of the other three CNAME records in the table above, remebering to 'Add Record' each time. If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table. If you do not have MDM, you can skip this step. | Name | TTL | Type | CNAME |\n | enterpriseregistration.domain_name. (for example, enterpriseregistration.hpdemo.uk.) This value MUST end with a period (.) | 3600 | CNAME | enterpriseregistration.windows.net |\n | enterpriseenrollment.domain_name. (for example, enterpriseenrollment.hpdemo.uk.) This value MUST end with a period (.) | 3600 | CNAME | enterpriseenrollment.manage.microsoft.com |\n Add a TXT record for SPF to help prevent email spa You cannot have more than one TXT record for SPF for a domain. (If your domain has more than one SPF record, it may result in email errors, as well as delivery and spam classification issues.) If you already have an SPF record for your domain, then add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Once you have successfully logged in, scroll down to the Domains area and choose 'Advanced DNS Zone Editor'. On the Advanced DNS Zone Editor page, in the 'Add a Record' area, in the boxes for the new record, type or copy and paste the values from the following table. | Name | TTL | Type | TXT Data |\n | Use your domain_name. (for example, hpdemo.uk.) This value MUST end with a period (.) | 3600 | TXT | v=spf1 include:spf.protection.outlook.com -all |\n NOTE We recommend copying and pasting this entry, so that all of the spacing stays correct. Choose 'Add Record'. Add the two SRV records that are required for Office 365 Once you have successfully logged in, scroll down to the Domains area and choose 'Advanced DNS Zone Editor'. Add the first of the two SRV records. On the Advanced DNS Zone Editor page, in the 'Add a Record' area, in the boxes for the new record, type or copy and paste the values from the first row in the following table. | Name | TTL | Type | Priority | Weight | Port | Target | | :-----: | :-----: | :-----: | :-----: | :-----: | :-----: | :-----: | _sip._tls.domain_name. (for example, _sip._tls.hpdemo.uk.) This value MUST end with a period (.) | 3600 | SRV | 100 | 1 | 443 | sipdir.online.lync.com | | _sipfederationtls._tcp.domain_name. (for example, _sipfederationtls._tcp.hpdemo.uk.) This value MUST end with a period (.) | 3600 | SRV | 100 | 1 | 5061 | sipfed.online.lync.com | Once the first record has been entered, choose 'Add Record' to save. Now go ahead and add the other SRV record. Again in the 'Add a Record' section, create a record by using the values from the next row in the table, and then again choose 'Add Record' to save that record. NOTE Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. Setting up email to work with Office 365 is now complete.

Last updated on Aug 14, 2025

How to Setup Windows Live Mail

You can set up your email account on Windows Live Mail. To do this, you can either follow the instructions below to run the auto-configuration script which does the process automatically for you (recommended), or you can manually configure the email account (usually for experienced users). It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Auto-configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are now in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Windows Live Mail. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. The subsequent page will now provide many options to auto-configure the email account. From the list, locate your option shown as 'Windows Live Mail®'. Choose 'IMAP over SSL/TLS'. Once chosen, you will see further instructions on how to complete the auto-configuration option. Choose 'Proceed' as shown. Please note as shown, if you are prompted to open, run, or save a file, please choose 'Run' or 'Open'. If you are asked whether you would like to enter the information into the registry, choose 'Yes'. You should now find that your email account has been auto-configured in Windows Live Mail. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are now in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Windows Live Mail. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Open Windows Live on your system. If Windows Live Mail has never been setup on your system before, then you will need to accept the service agreement by clicking 'Accept'. Add the account information as follows: - 'Email address': Your email account email address. - 'Password': Your email account password. - 'Display name for your sent messages': A display name which recipients will read. - 'Manually configure server settings': Tick this option. Choose 'Next' to proceed ahead. Add the account server information as noted above. - 'Server Type': Select your type, IMAP (secure and recommended) or POP. - 'Server Address': Enter your email account incoming server address. - 'Port': Enter your incoming server port. - 'Authenticate using': Select 'Clear Text'. - 'Login user name': Enter your email account email address. - 'Outgoing Server Address': Enter your email account outgoing server address. - 'Port': Enter your incoming server port. - 'Requires a secure connection (SSL)': Tick this option for IMAP. - 'Requires authentication': Tick to enable SMTP authentication. Complete the process by choosing 'Next' -> 'Finish'. The setup for Windows Live Mail is now complete. You should now be able to send and receive emails.

Last updated on Aug 14, 2025

How to Setup Outlook Live Connected Accounts

You can set up your email account on Outlook Live as a connected account. To do this, follow the instructions below to manually configure the email account. It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up on Outlook Live. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Now login to your Outlook Live connected account. From the top menu, select the cog settings icon and then choose 'Connected Accounts' from the menu. In the 'Connected accounts' section, under 'Add a connected account', choose the option 'Other email accounts'. Enter your email account email address and password into the respective sections. Select 'OK' to continue. Choose your connection type, either secured 'IMAP' (recommended) or unsecured 'POP'. Select 'OK' to continue. Enter the account connection details for your email account. To help complete this information, we earlier recommended that you made a note of your details. Account Information - 'Display name: This is the name of the email account that you are creating. - 'Email address: Your email account email address. - 'User name: Your email account email address. - 'Password: Your email account password. Server Information - 'Incoming server: Your email account incoming server. - 'Incoming server port: The incoming server port. 993 for IMAP, 110 for POP. - 'Outgoing server: Your email account outgoing server. - 'Outgoing server port: The outgoing server port. 465 for IMAP, 26 for POP. - 'Authentication: Basic. - 'Encryption: SSL for IMAP, none for POP. Once entered, select 'OK' to continue. The process should now confirm that your account has been created and is now connecting. Select 'OK' to continue. You may find that the status for the account is at first shown as 'Update in progress' which is completely normal. This may mean that Outlook Mail is importing all of your email account emails which can take a few minutes, depending on how many emails there are. Outlook Live setup is now complete. You can now receive emails and send emails from the email account that you have connected.

Last updated on Aug 14, 2025

How to Setup Microsoft Windows 10

You can set up your email account on Microsoft Windows 10. To do this, follow the instructions below to manually configure the email account. It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Microsoft Windows 10. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Next to set up the Windows 10 mail, click the 'Start' windows icon from your taskbar in the bottom left corner and then select 'Mail' from the menu. For the first occasion when you open Windows 10 Mail, you will be asked to add an account. Click the 'Add account' button. If you already have an email account set up, click 'Settings' -> 'Accounts' -> 'Add an Account', then 'Advanced Setup' to start the wizard. Choose the 'Advanced setup' icon. ! Choose 'Internet email'. At this point you need to enter your email account details in your email client area that was highlighted a few steps back. - 'Account name': An account name to identify your account. - 'Your name': Your name which will be displayed in your emails. - 'Incoming email server': Your incoming server name. In our example, this would be 'maggie.enixns.com'. - 'Account type': Select IMAP4 (secure and recommended) or POP. Next enter: - 'Email address': Your email account email address. - 'Username': Your email account email address again. - 'Password': Your email account password. - 'Outgoing (SMTP) email server': Your outgoing server name. In our example, this would be 'maggie.enixns.com'. - 'Outgoing server requires authentication': Ticked. - 'User the same user name and password for sending email': Ticked. - 'Require SSL for incoming mail': Ticked only for IMAP. - 'Require SSL for outgoing mail': Ticked only for IMAP. Once you have entered the required information, click 'Sign-in' to set up your account and start using Windows 10 Mail. Windows 10 Mail is now set up to send and receive emails from your mailbox.

Last updated on Aug 14, 2025

How to Setup Microsoft Outlook Express

You can set up your email account on Microsoft Outlook Express. To do this, you can either follow the instructions below to run the auto-configuration script which does the process automatically for you (recommended), or you can manually configure the email account (usually for experienced users). It's important to understand that when your server details change, you may need to do this process again in order to update your email account authentication information. Auto-configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Microsoft Outlook Express. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. The subsequent page will now provide many options to auto-configure the email account. From the list, locate your option shown as 'Microsoft Outlook Express® for Windows®'. The recommended protocal is 'IMAP over SSL/TLS', as shown below, which you need to select. Once chosen, you will see further instructions on how to complete the auto-configuration option. Choose 'Proceed' as shown. You should now find that your email account has been auto-configured in Microsoft Outlook Express. Manual configuration Once you have successfully logged in, either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'. You should find that you are in your email accounts management section. If you scroll down, you should find the email account record for the one which you are looking to set up in Microsoft Outlook Express. Against that record, you should see an option shown as 'Configure Mail Client' which you need to select. Scrolling down to the 'Manual Settings' heading, you will locate the manual settings required for the email account. It is recommended to use the 'Secure SSL/TLS Settings' as highlighted on the left for secure setup on IMAP. However, if you prefer setup on non-secure POP, please use the 'Non-SSL Settings' on the right. Please make a note of these or refer back to them later as they will be used further down. Open Microsoft Outlook. From the menu, select 'Tools' followed by 'Accounts'. Go to the 'Mail' tab and from the 'Add' button, select 'Mail'. In the 'Display Name' box, enter your name and select 'Next'. In the 'Email address' box, enter your email address and select 'Next'. On the 'E-mail Server Names' complete the information as follows replacing the example with your domain: - My incoming mail server is: Choose your preference. 'IMAP' (recommended) or 'POP3'. - Incoming mail (POP3, IMAP or HTTP) server: Enter the information from your settings. - Outgoing mail (SMTP) server: Repeat again the information from your settings. In the 'Account Name' and 'Password' boxes, enter your email address and password followed by 'Next'. On the confirmation page, select 'Finish'. () On the 'Mail' tab, select the account that you have just set up followed by 'Properties'. Select 'Servers' tab. Tick the option under 'Outgoing Mail Server' shown as 'My server requires authentication'. -- Select 'Advanced' tab. Under the 'Server Port Numbers' heading, enter the ports from your manual settings information. If you are setting up the email account with SSL (IMAP settings), tick the respective options. If you would like to keep a copy of email messages stored on your email provider's servers, under the 'Delivery' heading, tick 'Leave a copy of messages on server'. Select 'OK' to complete. Your email account in Microsoft Outlook Express has now been manually setup. You should now be able to successfully send and receive email.

Last updated on Aug 14, 2025

Creating Email Filters

You can create an email email filters through your cPanel control panel which is where you manage your hosting account. Email filters can be set up to target specific word, subject, from or to. Emails that are filtered out can be sent to a different email, deleted, delivered to a folder or delivered to a program. Click on the “Email Filters” icon on the cPanel dashboard. Then click "Manage Filters" which is located to the right of the email address. You can then create a new email filter by clicking the button highlighted in the image below. Now you can choose the name of your filter. This name cannot contain “Rule #” or “Converted Rule”, and should be unique. If the name is not unique and is the same as another filter, the already existing filter will be overwritten. Now the name of your filter has been chosen, you can configure your "From" rule. The options to choose from are listed below: - From - This is the “from” email address that you wish to match - Subject - This will filter by the subject of the email - To - This filters by the “To” email address - Reply Address - This filters by the “Reply” email address - Body - This will check the email body for any matches - Any Header - This will check the headers of the email - Any Recipient - This will check all the different recipients of the email - Has not been previously delivered - This will only filter emails that are still in the servers email queue - Is an error message - This will check the error message received by autoresponders, or email forwarders. - List ID - The account’s mailing lists. - Spam Status - Whether Apache SpamAssassin marked the message as spam. The Spam Status begins with a “Yes” or “No” - Spam Bar - The content of the Spam Bar header that Apache SpamAssassin generated. This is depicted using plus signs (+). - Spam Score - The total number of plus signs (+) in the Spam Bar. This is depicted as an integer (number). You can now configure the operator rules, the options to choose from are listed below: - Equals - This will match identically the text entered. - Matches Regex - You can enter a Regular Expression here. - Contains - This will do a partial match of the specified string of characters. - Does not Contain - This will check whether the email does NOT have a partial match of the specified string of characters. - Begins with - This will check whether the Rule begins with the characters specified. - Ends with - This will check whether the Rule ends with the characters specified. - Does not begin with - This will check whether the Rule DOES NOT begin with the characters specified. - Does not end with - This will check whether the Rule DOES NOT end with the characters specified. - Does not match - This will check that it does not match the characters specified. Once you have chosen a rule option and rule operator, you need to choose what they will match. This can be a specific email, subject or key word. The next step is to configure the action rules, the options you have for this are as follows: - Discard Message - Deletes the message with no Failure message. - Redirect to Email - Sends the email to another email address. - Fail with Message - Deletes the email and sends a failure message. - Stop processing rules - Does not run any filter rules. - Deliver to folder - Sends the email to a specified folder. - Pipe to program - Sends the email to a program or script on the server. Each filter can be configure to include multiple rules, this can be done by clicking the plus sign next to the first rule to add a second. When using a number of rules you will have more operator options. In the screenshot below, the operator has been set to "Or". This will mean either of the email addresses are caught. In the screenshot below, you can see that a second rule can be added to match the rule criteria, this will send a variation of the email address to the junk filter.   The final step is to simply click the Create Button, this will be followed by a confirmation message. You have now created an Email Filter! Global Email Filters To start, click on  "Global Email Filters" located within the email section of cPanel. To get set up with Global Email Filters, please follow the instructions to set up Email Filters above. The steps are the same.

Last updated on Aug 14, 2025

Understanding and Preventing Email Login Lockouts: A Customer Guide

Understanding and Preventing Email Login Lockouts: A Customer Guide **Description:**Learn how to manage your email login attempts, recognize IP block warnings, and safely regain access to your email account—all without triggering additional security mechanisms. This guide is designed for HostPresto shared hosting customers and covers practical steps using cPanel and related tools. Table of Contents - What Causes Email Login Lockouts? - Recognizing an IP Block or Lockout - How to Prevent Login Lockouts - 1. Double-Check Credentials - 2. Avoid Repeated Failed Logins - 3. Check Multiple Devices - Steps to Regain Access if Locked Out - 1. Confirm Your Public IP - 2. Try a Different Network - 3. Reset Your Password via cPanel - 4. Submit a Support Ticket (if needed) - Troubleshooting Common Issues - Practical Examples - Further Assistance What Causes Email Login Lockouts? Email login lockouts typically occur due to: - Too many failed login attempts in a short period - Incorrect email settings (username, password, server) - Multiple devices with outdated or incorrect credentials - Security measures (like firewalls) temporarily blocking your IP **Note:**These protections help keep your account secure, but they can also block legitimate users if login attempts are not carefully managed. Recognizing an IP Block or Lockout Common signs you’ve been locked out: - You can’t send or receive email on any device - You see errors like “Login failed,” “Authentication error,” or “Cannot connect to server” - Webmail access is denied - Other services (like cPanel) may also be inaccessible - A support agent confirms your IP is blocked **Tip:**If you lose access to all email accounts and webmail after several failed attempts, an IP block is likely. How to Prevent Login Lockouts 1. Double-Check Credentials - Ensure you’re using the correct email address and password - Passwords are case-sensitive—be careful with upper/lowercase letters - Use the credentials set in cPanel > Email Accounts 2. Avoid Repeated Failed Logins - After two or three failed attempts, stop and verify your details - Don’t keep retrying—this increases the risk of being blocked 3. Check Multiple Devices - Update passwords on all devices (phones, tablets, computers) - A device with an old password can repeatedly try (and fail) to connect, triggering lockouts - Disable automatic email checks on devices until credentials are fixed Steps to Regain Access if Locked Out 1. Confirm Your Public IP - Visit What Is My IP to note your current public IP address - You’ll need this if you contact support 2. Try a Different Network - Disconnect from your Wi-Fi and use mobile data, or vice versa - This can assign you a new IP, bypassing the temporary block 3. Reset Your Password via cPanel 1. Log in to cPanel via your client area 2. Navigate to Email Accounts 3. Find the affected account and click Manage 4. Enter a new, secure password and save changes 5. Update the password on all devices before attempting to log in again 4. Submit a Support Ticket if Needed If lockout persists or you can’t access cPanel: - Submit a ticket via your HostPresto Client Area - Provide: - Your public IP address - The affected email address - Any error messages you’ve seen Troubleshooting Common Issues Issue: Repeated Lockouts After Password Change - Make sure all devices have the new password - Remove and re-add the email account in your email app if issues persist Issue: Webmail Inaccessible - Try accessing Webmail from a different device/network - If successful, your original IP may still be blocked Issue: Authentication Errors - Double-check server settings: - IMAP/POP Server: mail.yourdomain.com - SMTP Server: mail.yourdomain.com - Username: Full email address - Password: The one set in cPanel Example Email Settings: Incoming Server: mail.example.com IMAP Port: 993 (SSL) or 143 (non-SSL) POP Port: 995 (SSL) or 110 (non-SSL) Outgoing Server: mail.example.com SMTP Port: 465 (SSL) or 587 (TLS) Practical Examples **Example 1:**You try to log in three times with the wrong password. Suddenly, all devices lose email access.**Solution:**Stop trying to log in. Wait 15-30 minutes, reset your password in cPanel, and update all devices before reconnecting. **Example 2:**You change your password on your laptop but forget to update it on your phone. The phone keeps trying with the old password, leading to a lockout.**Solution:**Update the password on every device using the account. Further Assistance If you’ve followed these steps and still can’t regain access: - Check our Email Troubleshooting Guides - Submit a support ticket with as much detail as possible: - Your public IP - Affected email address - Devices used - Steps you’ve already tried The HostPresto team is here to help you restore access as quickly and securely as possible. **Tip:**Always keep your email app settings and passwords up to date on every device. For more help on email setup, see our Email Client Setup Guides.

Last updated on Aug 15, 2025